Privacy Policy

Saiga Travel Technologies ("Saiga", "we", "our", or "us") values the privacy and security of our customers and their travelers. This Privacy Policy explains how we collect, use, store, process, and protect information submitted through our websites, applications, APIs, and travel management platform.

This policy applies to all information collected through www.saigatravel.com, our agent portal, mobile applications, and related services.

To provide our travel technology services, we may collect the following information:

Agency Information

• Agency name
• Contact person details
• Business address
• Email address
• Phone number
• GST and other business registration details
• Billing and payment information

Traveler Information

• Full name
• Date of birth
• Gender
• Nationality
• Passport details
• Visa-related information
• Contact information
• Travel preferences
• Booking history

Technical Information

• IP address
• Browser and device information
• Login activity
• Usage analytics
• Cookies and similar technologies

Documents and Uploaded Content

• Passport scans
• Travel documents
• Customer records
• Quotation and itinerary information
• Files uploaded by authorized users

Saiga Travel Technologies has a strict policy of never selling, renting, trading, or monetizing customer or traveler data. We earn revenue solely from the technology services we provide—not from the information entrusted to us. Customer data is used exclusively to deliver platform functionality, improve service performance, and support our customers' business operations. We believe trust is the foundation of every relationship, and protecting that trust is a core commitment of Saiga.

We use the information collected to:

• Provide and maintain our travel technology platform.
• Generate quotations, itineraries, invoices, and travel documents.
• Process passport scans and automatically populate traveler information.
• Enable AI-powered features that assist agencies with itinerary creation, content generation, formatting, and workflow automation.
• Manage customer accounts and user access.
• Improve platform performance, reliability, and security.
• Provide customer support and technical assistance.
• Communicate service updates, product enhancements, and important notices.
• Comply with legal, regulatory, and contractual obligations.

Certain platform features use artificial intelligence and automation technologies to assist agencies with itinerary generation, quotation formatting, content enhancement, document processing, and workflow optimization.

Information submitted to these features may be processed using automated systems solely for the purpose of providing the requested service and improving platform functionality. Human review may occur where necessary for support, quality assurance, or compliance purposes.

We may share information only when necessary to:

• Deliver services requested by our customers.
• Comply with applicable laws, regulations, court orders, or government requests.
• Protect the rights, security, and integrity of Saiga, our customers, and users.

All service providers are required to maintain appropriate confidentiality and security safeguards.

We implement appropriate technical, administrative, and organizational measures to protect information against unauthorized access, alteration, disclosure, misuse, or destruction.

These measures may include:

• Secure cloud infrastructure
• Encryption during data transmission
• Access controls and authentication mechanisms
• Activity monitoring and audit logging
• Regular security reviews

While we take reasonable steps to safeguard information, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain information for as long as necessary to provide services, fulfill contractual obligations, comply with legal requirements, resolve disputes, and enforce our agreements.

Upon account termination, information may be retained for legitimate business, legal, tax, accounting, or regulatory purposes.

Our website and platform may use cookies and similar technologies to enhance user experience, remember preferences, improve functionality, analyze usage patterns, and maintain security.

Users may modify browser settings to manage or disable cookies, although certain platform features may not function properly as a result.

Authorized users may request access to, correction of, or updating of information maintained within our systems by contacting us.

We may take reasonable steps to verify identity before processing such requests.

We may update this Privacy Policy from time to time. Any changes will be posted on our website and become effective upon publication.

For questions regarding this Privacy Policy or our data handling practices, please contact:

Saiga Travel Technologies
Email: support@saigatravel.com
Phone: +91 915-676-8080
Website: www.saigatravel.com

This notice is provided in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act").

Saiga Travel Technologies acts as a Data Fiduciary for personal data processed through its website, applications, and travel management platform.

We may collect and process personal data including traveler information, passport details, contact information, booking information, uploaded documents, and business account information for the following purposes:

• Providing travel technology services.
• Managing customer and traveler records.
• Generating quotations, itineraries, invoices, and travel documents.
• Processing passport and travel-related documentation.
• Operating AI-powered assistance and automation features.
• Customer support, security, compliance, and fraud prevention.

Where required by law, consent will be obtained before processing personal data. Users may withdraw consent subject to applicable legal, contractual, and operational requirements.

Under the DPDP Act, individuals may have rights relating to access, correction, updating, erasure, grievance redressal, and nomination as permitted under applicable law.

Requests relating to personal data may be submitted to: support@saigatravel.com

Saiga Travel Technologies will take reasonable steps to address requests and grievances in accordance with applicable law.